The following may be the communication method among the faulty user and Tencent Cloud On the net Buyer Service:










The following can be a user readme:


Frontier CNC is actually a start-up corporation that began with WeChat public account. In 2014, it registered the WeChat public account 'Forefront CNC technology', which was accurately positioned within the CNC, mold, and machinery industries. Later, the vertical industry's precise attention exceeded 400,000. Obtained investment from well-known firms to accelerate the development of 'frontier CNC technology', the company's organization has also transformed from WeChat public account to create a one-stop platform for the business, developed including web site, H5, compact system goods, and worldwide high-end equipment manufacturing Numerous top businesses in Germany, Japan, Switzerland, and the Usa have established in-depth cooperation.


In response towards the quickly escalating visitors trends and also the need for security and reliability, Tencent Cloud Server was chosen as the 'frontier CNC technology'. The disaster occurred on July 20, 2018, and practically ten million yuan of platform information was lost, including correct registered customers and content information accumulated by way of long-term promotion and diversion, which instantaneously destroyed a startup firm ...


Right after consulting with experts in the IT industry, other folks expressed that it really is tough to recognize: 'Data is lost on Tencent Cloud due to the fact the difficult disk is hung, which is outstanding. Even when a enterprise uses its own server, the really hard disk failure can cause the server to fail to recover information. This technologies It ’s not difficult, not to mention that the cloud features a copy. They really should possess a disaster recovery mechanism and data integrity verify to make sure that the information is usually recovered; even though all of them are broken, the data may be recovered as long as the tough disk is just not physically destroyed ... '


After the accident, Tencent Cloud did not evade the problem at first, admitting that they could be responsible for the accident and claiming that it was an accident that they had in no way occurred just before, and hoped that we would give them some time to deal with the compensation.


But in fact, Tencent Cloud is actually unacceptable with the arrogant attitude of significant businesses. For an World-wide-web startup that 'time is the root of life', the response they gave through the negotiations with Tencent Cloud was generally 'Feedback to the relevant departments with the business, please be patient'.


Tenth Cloud didn't give an answer until the 14th day of your accident. This is a adequate response: the total compensation liability will not exceed the total service charge charged by Tencent Cloud for the breach of service, and a further Tencent Cloud is worth ten Ten thousand yuan package (I don't know what it can be). Afterwards, Tencent Cloud seemed to feel that there was a thing incorrect with this response, and soon changed the 100,000 package package within the compensation plan to 132,900 yuan in money, saying that this was the biggest compensation they have been fighting for.


It truly is difficult to think that this is actually the answer provided by Tencent Cloud? He said that he attached good importance to it, but in fact ignored the life and death from the startup!


That may be the platform that we have spent additional than two years to make! When SanDisk SD Card Video recovery is lost, just how much does it expense to resume operations within this case? Will it still function? What can you do with this 130,000 yuan? SD Card deleted Video recovery is definitely the lifeblood of our company!


The disaster has currently occurred, plus the processing benefits provided by Tencent Cloud are infuriating, which strengthens the determination of your “frontier CNC technology” platform to safeguard rights. We believe that there is a sense of justice within this society plus the law can safeguard home from loss Yes, even if the egg touches the stone ...


We do n’t know if “frontier CNC technology” is a damaged consumer with a probability of 1 billion in Tencent Cloud. We will need Tencent Cloud to provide a clear statement on the accident and give compensation that may sustain the survival of a startup. Hope that the relevant justice Persons are concerned in regards to the incident.


The following records the complete method in the accident,

July 20 (Friday)


Around 20:00, our internet site, applet, H5 suddenly appeared and could not be opened.
So he urgently arranged the programmer to check the explanation, and discovered that he could not log in towards the cloud server, and restarted.
At 23:00 inside the evening, a perform order was initiated in the background of Tencent Cloud. Tencent Cloud swiftly gave a reply: Some cloud challenging drives within the 3 districts of Beijing have failed and are becoming urgently recovered.


July 21 (Saturday)


Anxiously waiting, within the morning, our programmers did not see Tencent Cloud's reply message. Initiate the perform order again to ask whether or not the fault has been dealt with, and there is absolutely no clear answer immediately after a number of work order communication.
We named Tencent Cloud's emergency service phone nearly each and every half an hour to urge the outcomes. The answer was that there was no method to recover the information temporarily, as well as the specialist group was in urgent emergency repair.
15:49 Tencent Cloud replied, let us attempt to restore the data. Immediately after the programmers of our enterprise operated in line with their methods, they identified that the downloaded information was damaged and could not be made use of.


At this time, an ominous hunch followed. The issue we worried about within the morning was that the suspension with the item would bring users a undesirable expertise and bring traffic loss towards the platform. But when Tencent Cloud told the data that it couldn't be restored inside the afternoon, we were close to collapse. At this time, the most urgent expectation was to be able to restore the data, and the loss in the platform's short-term shutdown will be practically nothing.
Afterwards, he continued to call Tencent Cloud's complaints and asked for data to be restored as long as there was a ray of hope. Tencent Cloud's answer is the fact that the question has been upgraded to priority and has been reported to the relevant person in charge.

July 22 (Sunday)


It does not matter if you're in a hurry. Complaint calls are produced a single immediately after a further. The attitude from the consumer service employees is constantly a standardized response 'Please be patient, the concerns have been fed back.'
At 12:24, I received a call from Tencent Cloud Shenzhen. A Miss Gao mentioned that she was the individual in charge of handling the complaint. It was her responsibility to deal with the accident. She expressed that the data loss brought on by the failure of Tencent Cloud Cloud hard disk. SanDisk SD Card deleted Video recovery have tried my finest, however the data can not be retrieved. I would like to hear my claim for compensation.
We express again that our demand is just not a claim. We briefly introduced the significance of data and hope Tencent Cloud will do its best to restore the information. Miss Gao stated that there's just about no hope, she will convey our opinion for the business, make a different technical work, and promised to reply to the processing opinions on Monday.
The time has passed two days, all of the products are out of service, we're living like this, we wrote a formal complaint letter with the official seal on the night and submitted it by means of the background of Tencent Cloud, eager to attract the consideration of Tencent Cloud executives, since this isn't an ordinary Data accident, that is associated with the life and death of a startup.

July 23 (Monday)


On Monday's operating day, Tencent Cloud need to have provided assistance on handling emergency incidents, but it didn't!
It was not until 13:40 in the afternoon that I received a payable response within the background of Tencent Cloud: Hello, your complaint letter and related comments have already been received, we've got upgraded the feedback once again, and will make contact with you as soon as you can when you have progress, thank you !
Later, we responded having a message: If the response on Saturday and Sunday is not so timely and understandable, and also the complaint last night, until right now ’s workday, a type of response was only offered at 13:40 pm, which can't be understanding.
20:56 Miss Tencent Yungao known as, indicating that the data could not be recovered 100%, indicating that the organization had attached terrific significance for the accident, along with the objective in the contact was to discover far more regarding the loss brought on by the data loss of 'frontier CNC technology'.
The entire call procedure was nearly an hour. We frankly introduced the development with the cutting-edge CNC platform to Miss Gao in detail, along with the serious consequences of this data loss. Finally, Miss Gao said that she would report for the organization leaders in detail and give us an answer tomorrow.

July 24 (Tuesday)


Waiting for a reply once again! By 17:40 pm I have not seen the reply. Anxiously went backstage to ask about the progress.


At 19:16, Tencent Yungao referred to as and expressed that she was currently pushing the organization leaders to provide their opinions. I hope we are going to wait patiently.

July 25 (Wednesday)



It's been a year just after the day, waiting for Tencent Cloud's reply.

July 26 (Thursday)


At 15:00, Miss Tencent Yungao called and said that she had reported the scenario we reported back. The organization boss already knew about it, but asked us to implement the claim program in writing and send it to her by email. At that time, Miss Gao's WeChat was added.
That night, we promptly wrote a document 'Forefront CNC Technologies Platform Loss Estimate', including the improvement of your cutting-edge CNC technologies solution line and associated situations, missing information, the influence on the cutting-edge CNC technologies platform, plus the evaluation of your value of the platform loss.
In this accident, the data lost by the cutting-edge CNC technology platform incorporates the core data shared by Pc web pages, H5, and modest programs. All correct user data registered on the platform are lost, hundreds of a huge number of user posts are lost, business brand database information and all entered data are lost. Simply because it is a extremely vertical industry, it truly is really tough to get traffic, and these information are progressively accumulated depending on much more than two years of promotion.
From 20:00 on July 20th, the platform has been shut down. Active users will progressively be lost when the internet site is shut down. The trust of your platform might be reduced to freezing point. The subsequent restoration of activity will face a huge challenge of geometric level. Advertising The principle marketing investment on the platform can no longer be displayed normally, and the company's financing strategy is also suspended as a consequence of refund compensation and loss of old prospects. A fast-growing startup organization immediately returned towards the initial stage of 'can only depend on the WeChat public account', along with the enterprise was inside a crisis of survival!
We hope that Tencent Cloud will assess the loss with the optimistic trouble, let us restore the item online, after which improve the promotion to view if there's a chance to restore the item to activity.

July 27 (Friday)


Send a WeChat message to Miss Gao, she gave us a 163 mailbox.
Afterwards, we sent Miss Gao the file 'Forecast of Loss of Frontier CNC Technologies Platform' through e-mail and WeChat. Miss Gao promised to reply towards the progress in days.
Within the evening, Ms. Gao told us that the e mail has been transferred to the company's relevant department personnel. Because issues are particular, they have to have some time to evaluate, and we must wait patiently.

July 28 (Saturday)


12:20 Miss Gao referred to as to ask if there was any basis or reality that the loss assessed in the document 'Lost Estimate of Cutting Edge CNC Technologies Platform Loss' could prove that they need to use it for assessment. Our opinion is the fact that the relevant basis and facts prove that we are going to provide it when essential. The key now is what is Tencent Cloud's compensation opinion and regardless of whether we agree with our program.
Ms. Gao let us wait patiently, she will report her opinions.

July 29 (Sunday)


12:15 Ms. Gao referred to as and stated that Tencent Cloud ’s large client after-sales general manager plus the backbone of the advertising department will arrange to pay a visit to our corporation for communication subsequent Monday afternoon. Miss Gao pulled a WeChat group.
We felt the sincerity of Tencent Cloud in the time, and felt that this time it may be extra reliable, so we arranged an appointment to meet and communicate.

July 30 (Monday)


Mr. Xu, the common manager of Tencent Cloud's important consumer after-sales, and two accompanying staff of Tencent Cloud came to our organization collectively. Mr. Xu expressed his apologies, explaining that the objective of their check out is usually to assist us swiftly recover the goods that have been out of service.
Each of the data is lost, how can I recover it quickly?
Right after understanding the circumstance, they realized that the consequences of the data have been a lot more serious, plus the product could not resume operations promptly. They necessary time to go back to talk about and agreed to provide a specific compensation program on Thursday.

July 31-August 1 (Tuesday-Wednesday)


Waiting for Tencent Cloud to give the final compensation plan.

August 2 (Thursday)


In WeChat group, we urge Mr. Xu to provide compensation strategy today. The reply is sent to us in the afternoon and communicated by telephone.
At 18:17 inside the afternoon, I received a get in touch with from Miss Tencent Yungao, explaining that their compensation program is: the total compensation liability will not exceed the total service fee charged by Tencent Cloud for breach of contract solutions, along with a present package of Tencent Cloud worth 100,000 yuan is provided away. .
Hearing such a reply, we collapsed pretty much immediately! Subsequently, Tencent Cloud seemed to really feel that there was something wrong with this reply, and quickly changed the 100,000 package within the compensation plan to 133,900 yuan in cash.
The platform that a startup spent additional than two years of difficult work was destroyed by Tencent Cloud. In the threshold of your company's life and death, Tencent Cloud said that they worth it and they'll be responsible for the accident. We also look forward to Tencent Cloud providing Affordable compensation funds are utilised to restore the first-line life in the startup. But after waiting hard for extra than ten days, the outcome is pitiful compensation ...
We've also strengthened our determination to defend rights. We think that a sense of justice within this society exists, plus the law can protect house from loss, even if the egg touches the stone ... There are many professional problems involved, The 99.9999999% information reliability claimed by Tencent Cloud is equipped having a cloud-disk three-copy storage strategy. Is there an exaggerated truth? Is Tencent Cloud's so-called cloud server a genuine 'cloud'? Is Tencent Cloud's so-called three backup true? They are all worth considering and discussing within the business ...


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